📩 Contact Support
📧 Email Support
support@itsgreensync.com
- ✓ Standard Response Time: 24–48 business hours
- ✓ Priority & Enterprise Clients: Same-day response (SLA-based)
🕒 Support Hours
Monday – Friday
9:00 AM – 6:00 PM (Business Hours)
For Enterprise customers with SLA agreements, 24/7 support may apply.
🧭 How Can We Help?
1️⃣ Technical Support
Get assistance with:
- Login or authentication issues
- Dashboard errors
- Data upload problems
- Report generation issues
- Integration troubleshooting
- API-related questions
- System performance concerns
When submitting a request, please include:
- Organization name
- User email
- Description of the issue
- Screenshots (if available)
- Steps to reproduce the issue
2️⃣ Carbon Accounting & ESG Reporting Guidance
Need help understanding:
- Scope 1, 2, or 3 emissions calculations
- Emission factor selection
- ESG framework mapping (GRI, CDP, TCFD, SASB)
- Compliance documentation
- Data interpretation
Our sustainability specialists can guide you through best practices and platform usage.
3️⃣ Account & Billing Support
Contact us for:
- Subscription upgrades
- Plan changes
- Invoice requests
- Billing inquiries
- Payment confirmations
- Contract renewals
4️⃣ Feature Requests & Feedback
We value your input. If you would like to:
- Suggest a new feature
- Request a new integration
- Share improvement ideas
Please email our product team via: support@itsgreensync.com
Subject: Feature Request
📚 Knowledge Base (Coming Soon)
We are building a comprehensive Help Center including:
- Step-by-step platform guides
- Video tutorials
- ESG reporting walkthroughs
- API documentation
- Integration guides
- Frequently Asked Questions (FAQs)
🔐 Security & Incident Reporting
If you believe you have discovered:
- A security vulnerability
- Unauthorized access
- Suspicious activity
- Data privacy concerns
Please contact us immediately at:
security@itsgreensync.com
Include:
- Description of the issue
- Time of occurrence
- Affected account (if known)
We take security seriously and will respond promptly.
🚀 Onboarding & Implementation Support
Enterprise clients receive:
- Dedicated onboarding assistance
- Implementation guidance
- Training sessions
- Data migration support
- ESG reporting setup assistance
For onboarding inquiries, contact: support@itsgreensync.com
🔄 Service Status & Maintenance
Scheduled maintenance and system updates will be communicated via:
- Email notifications
- Platform dashboard alerts
If you are experiencing downtime, please check system notifications before submitting a ticket.
🌍 Our Commitment
ITSGreenSync is committed to:
- ✓ Reliable system performance
- ✓ Transparent communication
- ✓ Secure data handling
- ✓ Continuous product improvement
- ✓ Sustainability-driven innovation
Your success in managing environmental impact is our priority.
Ready to Get Started or Need Help?
Reach out to our support team and let's synchronize your sustainability goals.
Email Support Now📝 Submit a Support Request
Please complete the form below and our support team will respond within 24–48 business hours.
🚨 Reporting a Security Issue?
Please email: security@itsgreensync.com
Include full details and screenshots if possible.