🌿 Frequently Asked Questions

1. How do I create an account?

You can register by clicking the Sign Up button on the homepage and completing the required information. Organization accounts can invite additional users after setup.

2. I forgot my password. What should I do?

Click "Forgot Password" on the login page and follow the reset instructions sent to your registered email.

3. Can I add multiple users to my organization?

Yes. Organization Admins can add, manage, and assign roles to multiple users within their company account.

4. What roles are available?

• Super Admin
• Organization Admin
• Sustainability Manager
• Viewer

Each role has specific access permissions.

5. What emission scopes does ITSGreenSync support?

We support:

• Scope 1 (Direct emissions)
• Scope 2 (Purchased electricity)
• Scope 3 (Value chain emissions)

6. How are emissions calculated?

The platform applies standardized emission factors to your activity data using verified carbon accounting methodologies.

7. Can I upload data in bulk?

Yes. You can upload CSV files or integrate via API (Enterprise plans).

8. Which ESG frameworks are supported?

We support reporting aligned with:

• GRI
• CDP
• SASB
• TCFD

Custom framework mapping is available for Enterprise clients.

9. Can ITSGreenSync integrate with ERP systems?

Yes. API-based integrations are available for supported plans.

10. Does the platform support IoT energy monitoring?

Yes. IoT integration is supported for real-time energy tracking.

11. Is my data secure?

We use:

• Encrypted data storage
• Secure authentication
• Role-based access control
• Continuous monitoring

12. What subscription plans are available?

We offer:

• Starter
• Professional
• Enterprise

Pricing depends on organization size, facilities, and reporting complexity.

13. Can I upgrade my plan?

Yes. Plans can be upgraded at any time.

14. Do you offer annual billing?

Yes. Annual subscriptions may include discounted pricing.