Privacy Policy.

This Privacy Policy explains how ItsGreenSync handles information when you visit our website, contact us, submit an enquiry, or engage with our digital and technology-related services.

The information we collect depends on how you interact with us. A separate notice or agreement may apply to a particular product, project, event, or service. If that notice conflicts with this policy for the relevant activity, the specific notice will apply to the extent stated in it.

Depending on your interaction with us, we may collect the following categories of information:

• Contact details, such as your name, email address, phone number, business name, and the information you include in a message or enquiry.
• Project and service information, such as requirements, feedback, files, content, and details needed to provide a requested service.
• Account or transaction details where relevant to a service, subscription, invoice, or payment. Payment card or banking information may be handled by the applicable payment provider rather than stored directly by us.
• Technical and usage information, such as IP address, browser and device type, pages viewed, referral information, and approximate interaction timestamps, where collected by our website, hosting provider, or enabled tools.
• Communications and preferences, including messages sent to us and your choices about receiving updates or marketing communications.

Please avoid sending passwords, payment credentials, government identity numbers, or other sensitive information through general enquiry forms unless it is specifically required and an appropriate secure method has been provided.

We may receive information directly from you when you fill out a form, email or call us, request a quotation, provide project materials, or otherwise communicate with us.

Some technical information may be collected automatically when you use the website. We may also receive relevant information from service providers or business partners when it is necessary to respond to your request or provide an agreed service, and where permitted by applicable law.

We may use information for purposes such as:

• Responding to enquiries, preparing proposals, and communicating with you.
• Delivering, maintaining, troubleshooting, and improving our website and services.
• Managing projects, customer relationships, billing, records, and support requests.
• Protecting our systems, preventing misuse or fraud, and investigating security incidents.
• Understanding website usage and improving content, performance, and user experience.
• Sending service-related notices and, where permitted and appropriate, marketing communications that you can opt out of.
• Meeting legal obligations and establishing, exercising, or defending legal claims where necessary.

Where applicable law requires a lawful ground for processing personal information, we will rely on an appropriate ground for the relevant activity. Depending on the circumstances, this may include your consent, taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or another ground permitted by applicable law.

Where processing is based on consent, you may withdraw it as permitted by law. Withdrawal does not affect processing that took place before the withdrawal or processing that may lawfully continue on another ground.

Our website or its service providers may use cookies, local storage, pixels, logs, or similar technologies to support site functionality, remember preferences, understand traffic, and help protect the website.

The specific technologies used depend on the features and third-party tools enabled on the website. You may be able to manage cookies through your browser settings. Blocking certain cookies may affect some website features. If a cookie banner or preference tool is provided, you can use it to manage the choices offered there.

We do not publish your personal information as a general practice. We may share relevant information in limited circumstances, including:

• With hosting, infrastructure, analytics, communications, payment, security, or other service providers that help operate our website or deliver requested services.
• With your authorization or at your direction, such as when you ask us to work with another provider on your project.
• With professional advisers or insurers where reasonably necessary for business operations or legal matters.
• Where disclosure is required by law, a valid legal process, or a competent authority, or is reasonably necessary to protect rights, safety, and security.
• In connection with a proposed or completed business reorganisation or transfer, subject to appropriate safeguards and applicable law.

Service providers are expected to handle information in accordance with their applicable obligations and the arrangements governing their services. Their own privacy notices may also apply to information they collect directly.

Our website may contain links to third-party websites, platforms, or tools. Those third parties operate independently and may have their own privacy policies and terms.

We do not control the privacy practices of independent third parties. Before submitting information to them, please review their policies and make sure you are comfortable with how they handle your information.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and meeting applicable legal requirements.

Retention periods may vary depending on the type of information, the nature of the relationship, and any legal or operational requirements. When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable law and legitimate recordkeeping needs.

We use reasonable technical, organisational, and administrative measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

No website, network, transmission, or storage system can be guaranteed to be completely secure. You should use appropriate care when sharing information online and notify us promptly if you believe information provided to us has been compromised.

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information; withdraw consent; object to or restrict certain processing; or raise a complaint with a relevant authority.

You may also ask us to stop sending promotional communications by following an unsubscribe instruction, where available, or contacting us. We may need to verify your identity and clarify your request before acting. Some information may need to be retained or processed to comply with law or to establish, exercise, or defend legal claims.

To make a privacy-related request, use the contact details or contact page listed below. We will handle requests in accordance with applicable law and within any required timeframe.

Our website and business services are not intended to knowingly collect personal information from children in circumstances where parental consent or other safeguards are required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action as required by law.

Some service providers or technology infrastructure may process or store information in locations outside your state or country. Where cross-border handling occurs, we will take steps required by applicable law and use appropriate safeguards where necessary.

When providing development, hosting, marketing, automation, or other services, we may process information supplied by a client or made available through systems the client authorises us to access. The client is responsible for ensuring that it has the rights and permissions needed to provide that information and to instruct us to process it.

Our handling of information in a client project may also be governed by the relevant service agreement, project instructions, confidentiality terms, and applicable law. We will use such information for the agreed purposes and as otherwise permitted or required by law.

We may update this policy to reflect changes in our services, website features, business practices, or legal requirements. The revised version will be published on this page with an updated date.

Please review this page periodically. Where required by applicable law, we will provide notice of material changes or obtain consent for new processing activities.

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact ItsGreenSync through the contact page on our website. Include enough information for us to understand your request, but do not include passwords or unnecessary sensitive information.