Cancellation Policy.

This Cancellation Policy applies to GreenSync digital services and project engagements. Payment schedules and cancellation terms may vary by service. Your proposal, order, invoice, statement of work, or other written agreement may contain additional details for your specific engagement.

Submit your request through the contact page on our website or the contact details listed in your proposal or invoice. Include your name, project or invoice reference, the service you wish to cancel, and the requested cancellation date. We will acknowledge the request and confirm the next steps in writing where reasonably practicable.

If you cancel before work begins, we will review any amounts paid and may refund the eligible balance after accounting for non-recoverable third-party purchases or other costs already incurred, where permitted by the agreement and applicable law.

If work has begun, we may stop future work after confirming the cancellation and safe handover arrangements. Any final amount due or potential refund will be assessed by reference to completed work, milestones reached, resources already used, deliverables provided, and costs or commitments that cannot reasonably be recovered. We will explain any applicable charges or deductions.

You may be asked to settle fees for completed work or approved milestones before receiving final deliverables, source files, credentials, or transfer assistance, where this is consistent with the written agreement and applicable law. We will clarify what has been completed and what can be handed over.

For recurring services, including ongoing maintenance, support, or marketing where offered, submit cancellation before the next billing or renewal date. Unless your written agreement states otherwise, cancellation will normally stop future renewal or service periods and will not automatically refund a period already started or work already delivered. Any notice period or minimum commitment stated in your agreement will apply subject to applicable law.

Project timelines may be affected when required content, approvals, access, or feedback are delayed. If we cannot proceed because we are waiting for information or approval, we may notify you and agree a revised schedule. Extended inactivity may result in pausing or closing the project after reasonable notice. Work already performed and costs incurred may still be payable under the agreed terms.

Cancellation of GreenSync services may not cancel third-party services purchased directly by you, such as domains, hosting, software licences, advertising accounts, or subscriptions. You are responsible for cancelling those services with the relevant provider unless we have expressly agreed in writing to manage them on your behalf. Provider charges and refund rules may apply separately.

We may update this policy to reflect changes in our services or processes. Nothing in this policy excludes or limits a consumer or client right that cannot lawfully be excluded or limited. If there is a conflict, mandatory applicable law will take precedence, and specific written project terms will apply where lawful.

For cancellation requests or questions, please contact GreenSync through the website contact page and include your project or invoice reference. Avoid sending passwords or full payment-card details.